language, whether it’s just a rating or contains comments as well, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership. To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.However, we won’t display any reviews that include or refer to (among other things): Ideally, we'd publish every review we get, positive and negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. To edit a review you’ve already submitted, contact our Customer Service team. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. Guests submit their subscores and their overall scores independently – there’s no direct link between them. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests at Gilpin Hotel can also book treatments at Gilpin Lake House Jetty Spa.Each review score is between 1 and 10. Please note these are all in the grounds of the main hotel, not at the Lake House, so if you’re wanting your own hot tub, the hotel is the place for youĬomplimentary passes are available to all our guests for Choices Health Club in Troutbeck Bridge, where there is a gym, swimming pool, sauna, steam room and indoor hot tub. Set in 21 acres, Gilpin Hotel has 28 bedrooms, two restaurants (the Michelin starred HRiSHi and the casual pan Asian Gilpin Spice), a Champagne Bar, lounge, terraces, a croquet lawn – and our resident llamas and alpacas! The six Garden Suites have their own cedarwood hot tubs, five Spa Lodges have their own ensuite spa (rainmaker showers and steam rooms inside, hydrotherapy hot tubs and saunas outside) and three Spa Suites have private lounge and dining areas, huge circular stone baths, double walk-in showers, spa room with steam room, sauna, infrared lounge bed, and an automated massage chair, and a bedroom ‘floating’ over the pond with views to the mountains ). We will welcoming Gilpin vouchers once again from 21st June 2021. Please note afternoon teas are open to non residents from 17th May. ***Subject to availability for residents. If you’re staying with us, breakfast can be delivered to your room or served in the HRiSHi marquee, and in the evening if you prefer to eat in your room you can also enjoy a delicious Gilpin Spice take away. Our HRiSHi pop-up marquee (an open air restaurant as per government guidelines) has lots of heating so that it’s funky, warm and fabulous, with a fully stocked bar, Champagne Afternoon Teas and Cream Teas*** during the day and daily changing HRiSHi tasting menus in the evenings. Our services are slightly different to normal, but for those of you that would still like to get away we are adapting so that we can still provide everything that you need during your stay. We have some self contained accommodation open now Following the government’s announcement regarding the roadmap to lifting the lockdown, we are delighted to announce that as some of our rooms are totally self contained with private entrances, we were able to reopen these rooms from Monday 12th April.
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