![]() Sometimes people unplug power inserters to plug other things in such as cell phone chargers and game systems. You can ask your closest neighbors whether or not they have TV signal and if they have unplugged anything. Contact your property manager to make sure that neighboring power inserters are plugged in. If there is a power inserter unplugged, it can bring down up to 12 units because multiple switches rely on the power from a power inserter in the beginning of a cascade of switches. If it is unplugged, you will not have a signal. There is one power inserter for every 4 Dish connected televisions at your property. It may be in a different unit and is near the receiver. This could be due to the fact that there is a part unplugged called a power inserter. TV Problem #2: TV shows message generated from receiver that says "complete signal loss". The program guide and channels will then start downloading. Your receiver will start “acquiring signal”. They will tell you if the hit has been sent or if it will take some time (sometimes that department can be delayed in sending a hit).Īfter the hit has been sent, unplug your receiver for 10 seconds and then plug it back in. Give them your receiver’s R number and S number. If they ask for your account number, tell them you don’t have it and that you are at a bulk programming property, but you can give them the receiver number. Tell them your property name and tell them you need to have a hit sent because your receiver has been unused and has lost its channels. The screen with the R Number and S Number will be displayed.Ĭall the Dish MDU department (multi-dwelling properties) 88. It is either visible on the front panel or behind a plastic door on the front of the receiver. Identify the System Info button on your receiver. ![]() You will need the R number and may be asked for the S You will see the R number and the S number. Press #1, “Installation” Press #3, “System Info”. ![]() Press the “Menu” button on the remote control (gray button, top left). Following is how to obtain those numbers: (If no channels are showing at all, the TV may be on the wrong input and that is a different problem.) When you call Dish, you will need to have the R Number and S Number for your receiver. If the TV screen just shows Dish channel 101, your receiver needs to receive a hit from the satellite. If your receiver has been unused or unplugged for a period of time, you may have lost your channels and you will need to call Dish Network to have your program guide and channels redownloaded. TV Problem #1: Most common problem, TV has lost channels and is only showing 101 and PPV Be ready with your account number and four digit pin.ĭISH TV TROUBLESHOOTING AT CONDO PROPERTY If you have a RESIDENTIAL account, please call Dish customer support at 80. This information ONLY pertains to Dish bulk programming at condominium properties (where the entire property has one account and receives the same programming).
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